YUMI HQ - Los Angeles

About Yumi

Based in Los Angeles, Yumi is a nutrition brand transforming the way parents approach mealtime with healthier meals and content tailored to your baby and delivered direct to your door.

A passionate team of parents, nutritionists, engineers and people who are simply committed to a healthier future, we were appalled by the glut of highly processed, nutrient-poor options at the grocery store. We believe families deserve better options especially for the first 1,000 days -- a period recognized by the scientific community as the most important period in a human’s life for nutrition and development. Through nutrition and content rooted in science, we want to help parents connect the dots between food and development and raise the standards of the entire market for childhood nutrition. We’re well-funded, rapidly-growing and sparking a national movement that’s transforming a $48 billion industry.

If you’re stoked by our mission and have an entrepreneurial-go-get-em-fire, we’d love to add you to the fam. Let’s raise a healthier generation together!

Why Yumi

  • Since launching in late 2017, Yumi has become a leader in childhood nutrition, with extensive coverage in the New York Times, New Yorker, CNN, Fast Company, goop, Vogue, WSJ, Food & Wine. We’ve also backed by some of the top luminaries in consumer, including the founders of Warby Parker, Sweetgreen, Uber, Allbirds, Casper. You’ll have access to Yumi’s extensive network of company advisors, who represent some of the most notable names in the tech industry.
  • Unlimited PTO
  • Health Benefits (health insurance, dental, vision insurance)
  • Stocked kitchen: drinks, snacks
  • Regular fireside chats with industry leaders

You can read more about our recent press here: NY Times, INC, CNN, CNBC, Forbes, and Mashable.

In your position, your responsibilities will be:

Lead our representatives to better performance and improve service quality. The call center manager will assist in establishing and meeting KPIs, analyzing call center data, and focusing on improving performance and processes in an effort to better support our community.

  • Training, coaching, and leading call center representatives as they provide support for customers.
  • Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
  • Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

We’re looking for someone with:

  • College degree or equivalent.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company products, services, and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
  • Polite, professional phone voice.

Yumi provides equal employment opportunities (EEO) in all our employment practices to all employees and applicants for employment without regard to race, color, religion, national origin, creed, ancestry, gender, age, sex, sexual orientation or preference, gender identity/gender expression, mental or physical disability, genetic information, marital status, pregnancy, childbirth or related medical conditions, military status, or any other category protected by federal, state, or local laws.